Technical Advisor

Korisnička podrška

Beograd
Ugovor o radu Srednji Na licu mesta
On behalf of our client Ferro, on of the largest manufacturer of sanitary and installation fittings, ManpowerGroup Serbia is looking for motivated candidates for the position of: Technical Advisor

JOB DESCRIPTION
- Client Advisory: Providing expert technical advice to clients to enhance their understanding and utilization of our products.
- Technical Documentation: Ensuring comprehensive and accurate technical documentation related to our products, including technical approvals, declarations of conformity, performance data, translations, instructions, and technical manuals.
- Training Preparation and Delivery: Developing training materials and conducting technical and commercial training sessions for our partners, aligning training plans with the sales department's needs.
- Documentation Management: Creating and maintaining a robust database of technical documents within the company.
- Regulatory Liaison: Maintaining connections with local authorities to secure necessary approvals and certifications for our activities.
- Product Knowledge: Continuously acquiring and deepening knowledge about our products and systems, as well as staying updated on relevant legislation and industry standards.
- Technical Support: Traveling to client sites to provide on-the-ground technical support and assistance.
- Spare Parts Management: Identifying and managing the need for spare parts and consumables for equipment maintenance and repair.
- Documentation and Reporting: Preparing necessary documentation and detailed reports to support technical operations.
- Cross-Department Collaboration: Working closely with Sales, Logistics, Acquisitions, and Administration departments to ensure seamless operations and customer satisfaction.
- Department Development: Continuously improving the technical department in alignment with the company’s strategic goals

CANDIDATE PROFILE
- Preferable higher education in the technical field completed (installations, civil / industrial constructions, energy).
- Minimum 2 - 3 years experience in a similar or related position;
- Experience in the area of service in sanitary and installations
- Ability to extract diagnostic data to determine the root cause of reported defects; 
- Orientation towards services and towards the customer when evaluating situations and dealing with customer interventions; 
- Logical thinking, self-motivated, self-disciplined, self-organized; 
- Interest in new products and technologies in the field of installations and sanitary; 
- Knowledge of operating computer systems, especially Excel; 

 
Technical Advisor
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